Welcome to CallFlow AI ("Company", "we", "our", "us"). These Terms govern your use of our website (CallFlowAI.ca) and all services provided. By using our services, you agree to these Terms.
1. Services
We provide AI-powered business automation tools, including:
- AI receptionist and call handling
- CRM and pipeline automation
- SMS/email communication systems
- Lead generation and follow-ups
- Reputation and review management
We may modify or discontinue services at any time.
2. User Responsibilities
You agree to:
- Use services legally and ethically
- Not send spam or unauthorized messages
- Obtain proper consent before contacting customers
- Provide accurate business information
3. Account & Security
You are responsible for:
- Protecting your login credentials
- All activity under your account
We are not responsible for unauthorized access due to your negligence.
4. Payments & Billing
- Subscription-based billing unless stated otherwise
- Payments are non-refundable
- Late payments may result in suspension
- Pricing may change with notice
5. AI & Automation Disclaimer
Our AI tools are designed to assist, not replace human decision-making.
We do not guarantee:
- Specific lead volume
- Conversion rates
- Revenue outcomes
6. Limitation of Liability
We are not liable for:
- Lost revenue or profits
- Business interruptions
- Data loss
Liability is limited to the amount paid in the last 30 days.
7. Termination
We may suspend or terminate accounts for:
- Violations of these Terms
- Non-payment
- Illegal or abusive use
8. Governing Law
These Terms are governed by the laws of Ontario, Canada.